— FOR PROVIDERS & CARE TEAMS
Refer a patient
Latch & Co. partners with OBs, pediatricians, midwives, and L&D teams across O'ahu to support your patients' feeding journeys. Referring is quick — fax, call, or download the form below.
📞 (865) 280-0783
📠 Fax: (865) 297-4923
— WHY PARTNER WITH US
What your patients can expect
🏥
Clinical background you can trust
Kelsey is an RN and IBCLC with a background in Pediatric Emergency and Women's Health — she speaks your language and coordinates care back to your team.
🏠
In-home visits across O'ahu
Families are seen in their own environment — where feeding actually happens. In-home visits lead to better outcomes and reduce the barrier to getting support.
🏥
Ongoing support between visits
Every patient receives a written care plan, Spruce messaging support for two weeks post-visit, and peds coordination when relevant — keeping your patients covered.
🪖
In0network for military families
Latch & Co. is in-network with Tricare under the CBSD demonstration program. No out-of-pocket cost for most Tricare-covered families — a huge win for your military patients.
⚡️
Prompt Scheduling
When patients are referred, they're prioritized for scheduling. Early intervention matters — especially in the first 1–2 weeks postpartum when feeding challenges peak.
📋
Simple referral process
One form, one fax, or a quick call. We keep the referral process as easy as possible so it doesn't slow down your team or add to your admin load.
— INSURANCE & COVERAGE
Accepted insurances
Latch & Co. is currently in-network with Tricare, HMSA PPO, and Cigna through Wildflower Health. Patients without these plans can be seen for private pay, and most HSA/FSA accounts cover lactation services.
For Tricare families, all visits bill under CPT 99404 with no prior authorization required under the CBSD program — which means fast access for your military patients.
If you have a patient who isn't sure about coverage, encourage them to text "Benefits" to (865) 280-0783 and we'll verify for them.
🎖️
Tricare
No prior auth required
✅
HMSA PPO + HMAA
In-network • Standard billing
✅
Cigna
Via Wildflower Health
💳
Private Pay
HSA/FSA accepted •À la carte or package pricing
— THE PROCESS
How to make a referral
01
Download or fax the form
Download the referral form below and fax it to (865) 297-4923, or call us directly at (865) 280-0783. Both options work — whatever is easier for your workflow.
02
We reach out to your patient
Once we receive the referral, we'll contact your patient directly to get them scheduled. Typically within 1–2 business days. Urgent cases (NICU discharge, weight concerns) are prioritized.
03
Care coordination back to you
After the visit, Kelsey sends a summary back to your office if requested — keeping you in the loop on feeding progress, especially for weight-gain concerns or NICU follow-ups.
— GET THE FORM
Ready to refer?
Download the referral form and fax it over, or call us directly. If it's urgent, call is always the fastest route. We're happy to answer questions from your team about the referral process, coverage, or what to expect.
Contact information
📞
PHONE & TEXT
(865) 280-0783
📠
FAX
(865) 297-4923
✉️
⏰
RESPONSE TIME
Within 1 business day